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  • Q About US

    A
    Xiamen Justsun Intelligent Equipment Co., Ltd. is located in the beautiful coastal city of Xiamen, founded in January 2018. 
     
    We are a professional manufacturer & exporting company focus on commercial vehicle exporting. We have professional R&D team, quality control team, production team and marketing and service team. Based on powerful Chinese-design, Chinese-manufacture, the company has always been committed to providing overseas customers with more in line with local conditions, more cost-effective commercial vehicle products.According to the different working conditions of different customers in different countries, we are tailored to provide the most suitable products to meet the actual needs of customers.
     
    Since establishment, we have been a stable OEM supplier of spare parts and truck body for commercial vehicle customers in Europe, Australia, South Africa and Taiwan district etc. At the same time, we have been doing foreign trading business in Southeast Asia, Africa and the Middle East, and marketing continues to grow steadily.
     
    We built a full range of export supply chain service system, can provide overseas customers with product design, product supply, customs declaration, international logistics, export financing and other full chain services.
     
    We always adhere to the "integrity management, win-win cooperation" business philosophy, continuous innovation, continue to create more value for customers!

  • Q Stage 1: Inquiry & Product Information

    A
    Q1: What products do you export?   
    A: Commercial trucks, truck parts, truck bodies, construction machinery (forklifts, wheel loaders), semi‑trailers, and secondhand coach buses. Customized configurations are available.
     
     
    Q2: What emission standards do your machines meet? Do they comply with my country’s requirements?   
    A: Most equipment meets Euro 2 or Euro 3. If your market requires Euro 5, EPA Tier 4, or other standards, please tell us – we can source or adapt accordingly.
     
     
    Q3: What is the minimum order quantity (MOQ)?   
    A: MOQ is  1 unit  for standard equipment. Volume discounts are available for larger orders.
     
     
    Q4: Can you customize equipment for local working conditions?   
    A: Yes. Options include desert version (stronger A/C, sand filters), arctic version (cold start, antifreeze), special attachments (rock buckets, extended arms), etc. Provide your working conditions and we will propose a solution.

  • Q Stage 2: Order & Payment

    A
    Q1: What payment methods do you accept?   
    A: T/T (Telegraphic Transfer – typically 30% deposit, 70% against BL copy) and L/C (Letter of Credit). New customers may be asked for 100% T/T in advance – negotiable.
     
     
    Q2: How long is the delivery time after order confirmation?   
    A: Stock equipment: 5–10 days. Customized orders: 30–45 days.
     
     
    Q3: How can I track my order?   
    A: We provide regular updates (weekly) including production status, inspection reports, and shipping arrangements. You can also contact your dedicated sales manager anytime.
     
     
    Q4: Can I modify or cancel my order?   
    A: Modifications or cancellations are possible before production starts. Once production begins, changes may incur additional costs. Contact our sales manager as early as possible.

  • Q Stage 3: Shipping & Customs Clearance

    A
    Q1: Which Incoterms do you support?   
    A: FOB, CIF, EXW and others. We will help you choose the best option.
     
     
    Q2: How long does sea freight take?   
    A: Southeast Asia: 10–20 days; Middle East / Africa: 20–35 days; South America / Europe: 30–45 days. Exact time depends on destination port and vessel schedule.
     
     
    Q3: How is the equipment packed? Is it safe for ocean transport?   
    A: Professional lashing, rust protection, and shock‑absorbing packing. Sensitive parts are reinforced. All packing meets export standards.
     
     
    Q4: Who handles customs clearance at destination? What documents do I need?   
    A: Clearance is done by you or your broker. We provide full set of export documents: commercial invoice, packing list, certificate of origin, export customs declaration, bill of lading, and any required certificates.
     
     
    Q5: What additional costs may occur at destination port?   
    A: Typical charges include destination terminal handling charges (THC), customs broker fees, import duties, VAT, storage fees. Rates vary by country/port – check with your local broker.
     
     
    Q6: Can I buy cargo insurance?   
    A: Yes, we can help arrange marine insurance covering damage or loss during transit.
     
     
    Q7: What if the goods are damaged during shipping?   
    A: Immediately take photos/videos and ask the carrier for a damage report. We will assist you in filing an insurance claim (if insured) and arrange replacement or repair.

  • Q Stage 4: After‑Sales & Warranty

    A
    Q1: How do I make a warranty claim?   
    A: Provide serial number, invoice, photos/videos of the problem, and your contact information. We respond within 24 hours – then remote diagnosis or spare parts dispatch.
     
     
    Q2: What is not covered by warranty?   
    A: Normal wear parts (tires, brake pads, filters, belts, bulbs, etc.), damage from misuse, unauthorized repairs/modifications, force majeure.
     
     
    Q3: How can I get technical support and repair service after delivery?   
    A: We offer 24/7 online support via WhatsApp, WeChat, or video call. For large projects in key markets, on‑site technician dispatch can be arranged (contract terms apply).
     
     
    Q4: How do I buy spare parts? How long will delivery take?   
    A: You can order parts directly from us. For stocked items, emergency orders ship within 72 hours via courier (3–7 days delivery). Bulk parts can go by sea for lower cost.

  • Q Additional FAQ for Secondhand Buses & Used Equipment

    A
    Q1: How can I verify the actual condition of used equipment/buses if I cannot inspect in person?   
    A: We provide detailed pre‑shipment inspection – high‑resolution photos, videos, and even live video call walk‑around (exterior, interior, chassis, engine, etc.). Third‑party inspection (SGS, BV, TÜV) can also be arranged.

     
    Q2: Do used equipment come with a warranty?   
    A: Yes – 6 months spare parts warranty. We fully inspect and recondition the machine before shipment so it arrives ready to work.

     
    Q3: Does the used bus/equipment meet my country’s import requirements?   
    A: Import policies for used vehicles vary greatly (age limit, emission standard, LHD/RHD, etc.). Please tell us your target market – we will check local regulations and propose a compliant solution.

     
    Q4: Are spare parts easy to find for used equipment?   
    A: The brands we sell are mainstream (common commercial vehicle and construction machinery brands) with good global parts availability. We also stock many parts and can supply them directly.

ABOUT US

Xiamen Justsun Intelligent Equipment Co., Ltd. is located in the beautiful coastal city of Xiamen, founded in January 2018.
We always adhere to the "integrity management, win-win cooperation" business philosophy, continuous innovation, continue to create more value for customers!

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CONTACT US

 Room 702, No.134 Jinzhong Road, Huli District, Xiamen, China
 +86-13950097655
 +86-592-6055038
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